DEFINITIONS

‘The Company’ ‘We’
Tills Direct
Unit B8 Ratio Park Finepoint Way Kidderminster Worcestershire DY11 7FF

‘The Customer’
The person, company or organisation purchasing goods or services from ‘The Company’, as shall be entered within the ‘customer’ section of all Company sales order/ecommerce/invoice documentation.
Please read these Terms and conditions as you will need to agree to these before an order is placed.

OVERVIEW OF TERMS & CONDITIONS

These terms and conditions shall apply to the sale and supply of EPOS Hardware, Equipment, CCTV and all other products and associated services by ‘The Company’, to the entity hereby referred to as ‘The Customer’. ‘The Company’ means of good practice and retail compliance is primarily regulated by the “Consumer Rights Act 2015 and the Consumer contracts (information, cancellation and additional charges) regulations 2013 (ICACS). Any order placed by ‘The Customer’ whether in person, by telephone, by mail or online (ecommerce) shall form a legally binding contract of sale, thus whilst the below terms are extensive, they are given to define and protect the due rights of both ‘The Customer’ and ‘The Company’.

ORDERING PROCESS – TRADE CUSTOMERS:

1. New Customers to register for a free trade account, specifying company registration for trade benefits.
2. Approval will be required-quick authorisation from our admin team.
3. Login to access trade prices and benefit from online ordering and discounted prices.
4. Add the products you require to your shopping basket and proceed to checkout where you can create an account/log in to an existing account or complete as a guest.
5. Enter any promotion code.
6. Review and accept terms and conditions by selecting box.
7. You will then select your payment method, and either be transferred to the payment gateway, either PayPal/credit/debit card, Worldpay or pay via money transfer.
8. We will then send you an order acknowledgement by email.
9. Once your item has been shipped, we will confirm by email. (If we are unable to fulfii the order at this point, we will call you to discuss an alternative or arrange a refund.)
10. If the order can be met and is processed accordingly, we will then send you an invoice.

ORDERING PROCESS - NON TRADE CUSTOMERS:

1. Create an account from The Home Page and add the products you require to your shopping basket and proceed to checkout or on checkout you will be required to create an account/log in to an existing account or complete as a guest.
2. Enter any promotion code.
3. Review and accept terms and conditions by selecting box.
4. You will then select your payment method, and either be transferred to the payment gateway, either PayPal/credit/debit card, Worldpay or pay via money transfer.
5. We will then send you an order acknowledgement by email. Once your item has been shipped, we will confirm by email. (If we are unable to fulfil the order at this point, we will call you to discuss an alternative or arrange a refund.)
6. If the order can be met and is processed accordingly, we will then send you an invoice.

1. RETENTION OF TITLE/OWNERSHIP

1.1  Legal ownership of any goods supplied shall remain vested to ‘The Company’, until such time that full payment of order/invoice monies has been received from ‘The Customer’.

1.2  Should ‘The Customer’ obtain goods without making full payment, ‘The Customer’ accepts that ‘The Company’ retains the right to demand and receive immediate settlement of all outstanding monies prior to transfer of ownership, or the ‘The Customer’ grants ‘The Company’ unrestricted access to reclaim the goods, at which point the order cancellation process (section 5 below) shall be instigated. The saleable condition of the goods prior to any reclaim is the sole responsibility of ‘The Customer’.

2. PRICES

2.1  All pricing as shown upon ‘The Company’ literature and this web site are shown in (£) Pounds Sterling.

2.2  All pricing as shown upon ‘The Company’ literature and this web site are shown exclusive of the current prevailing rate of Value Added Tax (VAT). ‘The Company’ VAT number is GB 157531112.

2.3  All goods as priced, except those defined in 2.5, shall be supplied free of delivery charge when delivered to addresses in mainland locations throughout England, Wales and Scotland.

2.4  Our ‘free delivery’ pricing does not apply to all products and all UK locations. Individual product pages detail the free delivery area serviced upon a product-by-product basis.

2.5  For orders where 2.4 applies, ‘The Company’ shall notify ‘The Customer’ of; (a) whether their location is serviceable, and (b) any extra delivery or service charges.

2.6  Should ‘The Customer’ accept our revised service and pricing offered under 2.5 the order shall be revised and proceed. If declined, ‘The Company’ will cancel ‘The Customer's’ order and refund all order monies received.

2.7  ‘The Company’ pricing is reviewed upon a weekly basis, but revisions will be applied at any time for; (a: increases) material and manufacturer price rises, or (b: reductions) offers or promotions as defined.

3. PAYMENT

3.1  ‘The Company’ standard payment terms are full payment with order.

3.2  Payments are only accepted in (£) Pounds Sterling.

3.3  Payments are only accepted by the following means; BACS (electronic banking), Visa, MasterCard, Visa Delta and Electron and PayPal.

3.4  ‘ The Company’ actively strives to prevent credit/debit card fraud. All card-based orders without exception are subjected to cardholder name, address and other security checks as deemed essential.

3.5  It is the responsibility of ‘The Customer’ to always provide their registered cardholder address when requested. Any processing delays caused by incorrect data provision will not be at the fault of ‘The Company’.

3.6  ‘The Company’ reserves the right to alter the standard payment terms of any customer if deemed appropriate, or where special terms form part of a package deal or offer.

3.7  It remains ‘The Company’s’ discretion to allow ‘The Customer’ to be on extended payment terms.

3.8  If 'The Customer' has not paid the balance within their 30 day payment terms, after an additional 30 days, 'The Company' will add 5% of their total invoice due each recurring month until the full payment is made.

4. SHIPPING/DELIVERY

4.1  ‘The Company’ will aim to fulfil all orders as quickly as possible, using prompt and efficient delivery methods. Orders before 12:00pm are eligible for Next Working Day Delivery, however this is not guaranteed.

4.2  The delivery period will commence from point of cleared payment.

4.3  This may involve a delivery direct from ‘The Company’ warehouse or a delivery direct from the manufacturer who will use their own carrier or an independent courier service.

4.4  Free delivery is applicable on orders over £5000 however this is at ‘The Company’s’ discretion. All orders under £5000 will be subject to a delivery charge of just £12.00 and £5.00 for each additional item on the website. Delivery charges for orders when placed via phone or email will be dictated by the weight of the items ordered. Charges will vary.

4.5  Postcode surcharges apply to certain destinations including Scottish Highlands, Scottish Islands, Channel Isles, Isle Of Man, Isle Of Wight, Northern Ireland, Scilly Isles and other destinations and territories.

4.6  Our delivery charges includes the handling and delivery of your order.

4.7  For international orders please request a quote by either emailing sales@tills-direct.com or calling +44 1299 488031. Unfortunately, we are unable to deliver to certain countries.

4.8  ‘The Company’ delivery charges (including Surcharge Postal areas as per 4.5) includes the handling and delivery of your order.

4.9 All products are delivered in robust and sturdy boxes with plenty of packaging to ensure safe delivery. Please see returns policy for damaged items.

4.10 All delivered goods have to be signed for by the ‘The Customer’ or their appointed representative, at which point responsibility and risk of the goods shall pass to ‘The Customer’.

4.11 If ‘The Customer’ cannot be in attendance on delivery, prior written authority and acceptance of responsibility to leave the unattended product must be to sent to info@tills-direct.com

4.12 ‘The Company’ will not bear any abortive costs arising from ‘The Customer’ due to a failed delivery, as the delivery process is operated by each manufacturer beyond the control of ‘The Company’.

4.13 “Expected”, “Typical”, “Anticipated” and “Estimated” delivery dates stated on ‘The Company’ website and associated literature do not imply guaranteed delivery dates.

4.14 The ‘Next Working Day delivery service’ is subject to real-time stock levels at our manufacturers. Should ‘The Company’ be unable to provide the ‘ Next Working Day delivery service’ due to low stock levels, we will notify you.

4.15 It is the duty of ‘The Customer’ to make themselves available to be contacted prior to delivery. Should ‘The Company’ or its chosen agent be unable to contact ‘The Customer’, the delivery of the order will be adversely affected.

4.16 ‘The Company’ is not liable for delivery delays or failures caused by factors outside of ‘The Company’ control including “Acts of Nature”, adverse weather conditions, road accidents, vehicle breakdown or personal illness.

5. RETURNS/CANCELLATIONS AND REFUNDS

5.1  If ‘The Customer’ item arrives damaged ‘The Customer’ should contact ‘The Company’ within 7 days by email to info@tills-direct.com providing 2 photographs of the damage and packaging and description of damage.

5.2  ‘The ‘Company’ will offer a replacement or alternative if available. If no replacement, ‘The Company’ will refund ‘The Customer’ in full within 7 working days.

5.3  ‘The Company’ will arrange for the damaged item to be returned.

5.4  If ‘The Customer’ Should wish to return an undamaged item ‘The Customer’ will be responsible for the cost of delivery back to ‘The Company’.

5.5  ‘The Customer’ must return any unwanted item back to ‘The Company’ within 30 days of receiving the item confirming date of purchase, invoice number and reason for returning, to: Tills Direct, Unit B8 Ratio Park, Finepoint Way, Kidderminster,Worcestershire,DY11 7FF.

5.6  ‘The Customer’ should return item in original packaging and in a resaleable condition.

5.7  Returns outside of ‘The Company’ policy will not receive a refund or replacement and may be subject to a 20% restocking fee. It will be the responsibility of ‘The Customer’ to arrange collection of the item. Alternatively, if ‘The Customer’ requests ‘The Company’ to send back out, ‘The Company’ will invoice ‘The Customer for shipping amount.

5.8  Any orders with non-standard specification or cancelled due to ‘change of mind’ will incur a 20% restocking fee.

5.9  ‘The Customer’ must contact ‘The Company’ by telephone to cancel before delivery has taken place by calling 01299 488031.

5.10  If an item develops a fault, ‘The Customer’ must contact ‘The Company’ by Email or telephone in the first instance to obtain authorisation to return. If under warranty as per 6.1 ‘The Customer’ will return the faulty item to ‘The Company’ and ‘The Customer’ is responsible for return shipping costs.

5.11  ‘The Company’ will refund ‘The Customer’ the full price excluding any original/return shipping fees in accordance with ‘The Company’ returns policy within 14 days of the item being returned to ‘The Company’ premises.

6. WARRANTY

6.1 If not stated, refurbished equipment has a warranty of 6 months and new equipment 12 months from date of purchase. However this can will be dependant on the type of device and model and can be subject to change. ‘The Customer’ must follow the returns process as per 5.9.

7. PRIVACY/SECURITY

7.1  We will only use the information that we collect about you lawfully (in accordance with The Data Protection Act 2018 which is The UK’s implementation of The General Data Protection Regulation (GDPR).

7.2  Any personal details given by ‘The Customer’ shall not be passed or made available to any other company unless required by 4.1.

7.3  To enable us to efficiently fulfil your custom, ‘The Customer’ contact name, telephone number and address shall be passed to our manufacturers to enable direct delivery and communication.

7.4  ‘The Company’ will not pass to any third party the details of the subscribers of ‘The Company’ email newsletter.

7.5  Subscribers of ‘The Company’ email newsletter retain the right to be removed from our database at any time by selecting the ‘unsubscribe’ function at the base of any newsletter received.

7.6  For customer security of sensitive information, ‘The Company’ website operates a secure e-commerce automated payment process, approved by all UK banks.

7.7  Transaction Security: No cardholder information or PayPal details are ever passed onto any third party.

8. COMPLAINT

8.1  In the event of any complaint or grievance, ‘The Customer’ should initially make contact by telephone on 01299 488031 followed by a formal email complaint to info@tills-direct.com, or letter to ‘The Company’ address as per above.

8.2  For efficient handling, ‘The Customer’ should state upon all correspondence; (a) their name, (b) their address, (c) their sales invoice number, (d) the product, and (e) a description of their complaint.

8.3  We shall endeavour to promptly resolve any complaint within 14 days.

8.4  It is the intention of ‘The Company’ to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity.

9. LAW

9.1  These terms and conditions shall be interpreted in accordance with UK Law.

9.2  All sales conducted through ‘The Company’ are subject to these terms and conditions.