Where anything tech is concerned, most business owners have a few simple wishes.
- The solution needs to make a difference
- The solution needs to add value to the business
- The solution needs to be reliable
That’s why we keep these three simple, but powerful, things in mind whenever a client approaches us for a POS solution.
All of the POS equipment we sell, whether new or refurbished, will have high uptime, resiliency and efficiency as standard. Not only that, our equipment is easy to use and simple enough to be understood by any member of staff that uses it. And above all, it is excellent value for money.
What are the main issues people have for changing/upgrading their POS Solution? I’m glad you asked! Here are 4 of the main ones that crop up...
Our POS system didn’t do what we needed...
We get this, there are so many ‘off-the-shelf’, ‘one-size-fits-all’ POS solutions out there. But as we all know, one size rarely does fit all and something that just does the very basics means it probably won’t offer any value-added functionality that might genuinely help your business.
Our POS system was too complicated...
Value-added functionality may be great, but if no one in the business knows how to use or get the most from it, it’s pretty pointless. Usability and staff know-how should be a huge factor in your decision when considering new POS equipment and software.
Our POS system wasn’t secure...
Data security is a huge concern for any business these days, and so you need to be comfortable that your POS Hardware and Software is as secure as it can be. With Cloud POS Platforms and Digital payments becoming ever more prevalent, businesses need to ensure they take network security very seriously. One thing also worth considering would be training your staff on how to spot potential phishing scams. This will help limit the potential to fall foul of being compromised by hackers and cybercriminals- stopping them from being granted access to sensitive data and payment information.
Our POS system was unreliable...
For the most part, unreliability from your POS system will usually be a sign that it was poorly installed in the first place. This includes, poor placement, poor configuration and using inferior component parts. The way it has been maintained since being installed will also have a major bearing on its overall performance.
A POS Partner is for life (and not just for Christmas!)
Thankfully, a lot of these issues can be avoided by choosing the right POS partner. Or, to put it another way, choosing a POS supplier that actively wants to work with you in ensuring you have a great system, rather than one that just wants to sell you some kit and let you get on with it.
Here at Tills Direct, we work with our customers to find out exactly what they want from their system. We then offer products that are going to help them achieve these goals, whilst maintaining a very competitive price within the industry.
Whether this be traditional compact, but powerful, terminals to mobile POS solutions and kiosks. We are continually evaluating the latest hardware from established manufacturers worldwide in order to offer solutions to customers for every eventuality.
We’ve never seen ourselves merely as ‘box shifters’! We are extremely proud of the long-term relationships that we have curated over the years with customers and suppliers alike. Offering competitive prices, but also advice and support on the latest hardware available. If you would like to discuss how we might be able to help you, please call us on 01299 488031 or email us via info@tills-direct.com.
With thanks as ever, to Aures for their help with this article.
